Innovation & Transformation
Supporting client innovation and transformation for tomorrow's reality....
Innovation & Transformation
Supporting client innovation and transformation for tomorrow's reality....
Professional Profile
Innovation & Transformation Catalyst
For 25 years, Greg has implemented disruptive technologies and change programs including: data warehouse, RFID, e-prescription, personalized content, smart cities, and automated cars at companies like Lotus, IBM, Bell, ZoomMed, Recast Media, Staples, Metrolinx, and LA Metro.
During that time, Greg has enjoyed and even thrived within dynamic work environments by focusing on outcomes and adapting to the obstacles that change presents.
Using these experiences, he now provides implementation support to leaders, teams, and organizations as they navigate the challenges of disruption, innovation, change, and transformation.
What makes Greg different is that he focus on the implementation and resistance management using a tactical, people-based approach; he gets his hands dirty using a servant leadership philosophy.
Certifications
Greg holds an MBA - Emory University (Goizueta Business School), has been a PMP (PMI) for over 15 years, is fully ADKAR Change Management certified, is an active Leadership Coaching (ICF - Royal Roads), and a Training & Development (Loyalist College Professor) specialist.
Other Change Support Certifications
· Conflict Management (CICR)
· Personality Profiling (MBTI)
· Facilitation (Facilitation First)
· CXP Customer Experience (In Progress)
Greg's Difference
People-Centric Approach
His experience working with disruptive technologies taught Greg, the value of people, not technology or process, to reduce the risks and costs associated with transformation initiatives.
Greg's approach is rooted in the concept that organizational change is simply the sum of the individuals at the company making the required changes within themselves to positively affect the overall transformation.
Develop Internal Capabilities
Sustainable change occurs when the organizational leaders, managers, and staff have developed the change capabilities to overcome any disruption. Greg helps build those change capabilities within your staff!
Implementation Focus
Implementation of the change initiative, at the tactical level, is where the project will succeed or fail. Greg is focused on supporting the tactical level staff better manage any change.
Key Accomplishments
Program Re-Development
Transformed Metrolinx’s Smart Commute from a ‘loose and complex’ government run program to a corporate designed program focused on contract transparency, spend efficiency, and demonstrable results.
Business Unit Turn-Around
Shifted product offering to services-based focus; specifically, installation, break-fix; and most critical, managed services (recurring revenue);
Increased monthly services revenue by 197% in 18 months; average deal margin increased by over 62% in 18 months; average monthly margin per sales rep by 157% in 18 months; and added over 150 recurring revenue contracts in less than 10 months.
Launching Innovation
Launched innovative ‘Dynamic Transit’ service – shifted Milton Transit’s GO Connect service from fixed route to real-time demand responsive system (Reported on CBC, CityTV, Global, The Star, and The Metro).
Developed a content delivery platform (Recast Media) which customized user content based on their unique personal profile to increase engagement and revenue for print media and radio stations (102.1/Q107).
Leadership Transformation
Data Driven Decisions: Created plans for an analytics platform for executive decision making within large paper manufacturing site; traditionally, executives did not use data to make operations decisions.
Liability Concerns: Supported the launch of an e-Prescribing system to single office primarily care physicians to address concerns regarding a doctor’s prescribing habits (monitoring / liability)
Program Catalyst
Jump started Bell’s Dexit payment initiative by developing alternative positioning - Securing four major retailers and generating a projected $550k annually in less than five months;
Championed a ‘cluster’ strategy to lower merchant acquisition costs and increase customer usage patterns – Goal to prove the business model cost effectively;
Built sales team (three individuals) and executed a new go-to market plan which secured over 4000 tag holders in 5 weeks prior to a critical corporate benchmark.
Digital Transformation
2003-2007 HW Strategy Document - Presented by team to Executive Strategy Committee (Top 35)
Supported in the drafting of the world wide e-business strategy for IBM Global in NY.
Responsible for the Lotus 'Knowledge Management' solutions in Ontario and Western Canada; completely new product set of document management, distance learning, and real-time text.
Awarded Special Achievement Award, NA top performer, and invited to the Corporate Round Table.
How others have described
As a professional, he has been described as a great ‘right hand’ to executives, who specializes in supporting leaders achieve their future state visions by ensuring the successful implementation of complex innovation and transformation initiatives.
Peers have indicated that his success is a result of my entrepreneur’s mindset, enhanced by big-company experience (intra-preneur) – creative enough to achieve results with few resources, experienced enough to work within the existing corporate structures and cultures.
Greg has the breadth and depth of cross-industry experience to work with any client experiencing disruption and seeking to transform.
With his knowledge and industry expertise in change and transformation, his clients receive practical and results-driven support as they drive their unique change initiatives forward.
He actively partners with his clients throughout the change process, so their leaders can focus on supporting their teams and customers.
What Others Have said
Nadine (Strategy / Planning)
“Greg was instrumental in creating a vision for change in the workplace TDM program and fearlessly implementing it. He demonstrated strong leadership, while being responsive to stakeholder input, and maintaining flexibility throughout the process. Greg was adept at managing the change process.”
Bill (Smart City Pioneer)
“Greg is a very bright executive and management consultant with a wide range of experience in the technology and media industries. He is also well educated and continues his personal self development through top level programs. Companies seeking a creative executive as an employee or for first class consulting advice are well advised to hire Greg.”
Jerome (Product Development)
“Greg is an implementation expert who is adept at managing cross functional stakeholders, building consensus and delivering results. He is a roll up your sleeves and get the job done type of a person with unique outside-in perspectives and customer-centric thinking.”
Jessica (Director, Public Service)
"Greg is adept at uncovering the strengths of his team, using these strengths to motivate staff, encourage growth and accomplish the tasks at hand. I appreciate the guidance Greg provided me with, which in turn has helped me realize my own skills and passion."
Mark (Policy Advisor)
“Greg is an outstanding project manager and organizational change agent, but more importantly, he trusts the abilities, perspectives, and advice of his team members and helps them see past short-term preoccupations to what really matters: the big picture."
Vasu (Program Management)
“Greg is a great asset to any multi-stakeholder team, as an active leader in building group consensus through careful coordination and resourceful collaboration. His well-informed insights on subject-matter and his extensive network of contacts allow him to be uniquely innovative in project, program and service delivery.”
Ricky (Growth Leader)
“I worked very closely with Greg and always enjoyed his perspective and innovative thinking. Greg is a performance and outcome driven individual who is highly efficient and effective.”
Jennifer (Environmental Policy)
“When we were colleagues, I quickly came to respect Greg for his ability to navigate potentially contentious issues, to engage support from unlikely directions, and to adapt his approach to fit a diversity of personalities and situations.”