Business Transformation & Change Management
Helping clients adapt and transform for tomorrow's reality.
Business Transformation & Change Management
Helping clients adapt and transform for tomorrow's reality.
Greg R. McGovern MBA PMP
For 25 years, Greg has implemented disruptive technologies and change programs including: data warehouse, RFID, e-prescription, personalized content, smart cities, and automated cars at companies like Lotus, IBM, Bell, ZoomMed, Recast Media, Staples, Metrolinx, and LA Metro.
During that time, Greg has enjoyed and even thrived within dynamic work environments by focusing on outcomes and adapting to the obstacles that change presents.
Using these experiences, he now provides implementation support to leaders, teams, and organizations as they navigate the challenges of disruption, innovation, change, and transformation.
As a professional, he has been described as a great ‘right hand’ to executives, who specializes in supporting leaders achieve their future state visions by ensuring the successful implementation of complex innovation and transformation initiatives.
Peers have indicated that his success is a result of my entrepreneur’s mindset, enhanced by big-company experience (intra-preneur) – creative enough to achieve results with few resources, experienced enough to work within the existing corporate structures and cultures.
Greg has the breadth and depth of cross-industry experience to work with any client experiencing disruption and seeking to transform.
With his knowledge and industry expertise in change and transformation, his clients receive practical and results-driven support as they drive their unique change initiatives forward.
He actively partners with his clients throughout the change process, so their leaders can focus on supporting their teams and customers.
Journey Creates Learning and Drives Approach
His experience working with disruptive technologies taught Greg, the value of people, not technology or process, to reduce the risks and costs associated with transformation initiatives.
This discovery ultimately became his passion and he now dedicates his professional life to helping organization, teams, and individuals use a people-centric approach to adapt and overcome disruptions and implement successful change and transformation initiatives.
Greg's approach is rooted in the concept that organizational change is the sum of individuals making the required changes within themselves….
Greg's Difference
Develop internal Capabilities
Sustainable change occurs when the organizational leaders, managers, and staff have developed the change capabilities to overcome any disruption. Greg helps build those capabilities!
Implementation Focus
Implementation of the change initiative, at the tactical level, is where the project will succeed or fail. Greg is focused on supporting the tactical level staff better manage any change.
Technology Enabled
As an official reseller of the DELTAoverC mobile application, Greg use this tool to identify and engage with staff who might be struggling to manage the organizational change.
Staged Engagements
Experience has taught Greg that right right fit is critical to an ability to provide client value. As a result, he believes in staging all engagements to ensure the best chance for success.
Key Achievements
Program Re-Development
Transformed Metrolinx’s Smart Commute from a ‘loose and complex’ government run program to a corporate designed program focused on contract transparency, spend efficiency, and demonstrable results.
Launching Innovation
Launched innovative ‘Dynamic Transit’ service – shifted Milton Transit’s GO Connect service from fixed route to real-time demand responsive system (Reported on CBC, CityTV, Global, The Star, and The Metro)
Business Unit Turn-Around
Shifted product offering to services-based focus; specifically, installation, break-fix; and most critical, managed services (recurring revenue);
Increased monthly services revenue by 197% in 18 months; average deal margin increased by over 62% in 18 months; average monthly margin per sales rep by 157% in 18 months; and added over 150 recurring revenue contracts in less than 10 months.
Program Catalyst
Jump started Bell’s Dexit payment initiative by developing alternative positioning - Securing four major retailers and generating a projected $550k annually in less than five months;
Championed a ‘cluster’ strategy to lower merchant acquisition costs and increase customer usage patterns – Goal to prove the business model cost effectively;
Built sales team (three individuals) and executed a new go-to market plan which secured over 4000 tag holders in 5 weeks prior to a critical corporate benchmark.
Digital Transformation
2003-2007 HW Strategy Document - Presented by team to Executive Strategy Committee (Top 35)
Supported in the drafting of the world wide e-business strategy for IBM Global in NY.
Responsible for the Lotus 'Knowledge Management' solutions in Ontario and Western Canada; completely new product set of document management, distance learning, and real-time text.
Awarded Special Achievement Award, NA top performer, and invited to the Corporate Round Table.
Other Innovation & Transformation Projects
Selected as expert judge for Ontario Government’s ‘Connected Vehicle / Automated Vehicle’ Funding award of $3.0M
Built Recast Media from the ground up: raised $250K in funding and secured two major clients within 18 months
Created plans for an analytics platform for executive decision making within large paper manufacturing site; traditionally, executives did not use data to make operations decisions
Supported the launch of an e-Prescribing system to single office primarily care physicians to address concerns regarding a doctor’s prescribing habits (monitoring / liability)
What Others Have Said...
Nadine (Strategy / Planning)
“Greg was instrumental in creating a vision for change in the workplace TDM program and fearlessly implementing it. He demonstrated strong leadership, while being responsive to stakeholder input, and maintaining flexibility throughout the process. Greg was adept at managing the change process.”
Bill (Smart City Pioneer)
“Greg is a very bright executive and management consultant with a wide range of experience in the technology and media industries. He is also well educated and continues his personal self development through top level programs. Companies seeking a creative executive as an employee or for first class consulting advice are well advised to hire Greg.”
Jerome (Product Development)
“Greg is an implementation expert who is adept at managing cross functional stakeholders, building consensus and delivering results. He is a roll up your sleeves and get the job done type of a person with unique outside-in perspectives and customer-centric thinking.”
Jessica (Director, Public Service)
"Greg is adept at uncovering the strengths of his team, using these strengths to motivate staff, encourage growth and accomplish the tasks at hand. I appreciate the guidance Greg provided me with, which in turn has helped me realize my own skills and passion."
Mark (Policy Advisor)
“Greg is an outstanding project manager and organizational change agent, but more importantly, he trusts the abilities, perspectives, and advice of his team members and helps them see past short-term preoccupations to what really matters: the big picture."
Vasu (Program Management)
“Greg is a great asset to any multi-stakeholder team, as an active leader in building group consensus through careful coordination and resourceful collaboration. His well-informed insights on subject-matter and his extensive network of contacts allow him to be uniquely innovative in project, program and service delivery.”
Ricky (Growth Leader)
“I worked very closely with Greg and always enjoyed his perspective and innovative thinking. Greg is a performance and outcome driven individual who is highly efficient and effective.”
Jennifer (Environmental Policy)
“When we were colleagues, I quickly came to respect Greg for his ability to navigate potentially contentious issues, to engage support from unlikely directions, and to adapt his approach to fit a diversity of personalities and situations.”
Change Skills and Certifications
While I began my career in technology, I came to realize that changing technology is easy, changing people is extremely difficult. As a result, I have shifted from technology innovation toward an increased focus on the people aspect of change and transformation. Specifically, I have continued learning and developing to acquire the skills needed to better manage the 'people' side of change and transofrmation.
MBA - Emory University (Goizueta)
PMP (PMI)
ADKAR Change Management
Leadership Coaching (ICF - Royal Roads)
Training & Development (Loyalist College Professor)
Customer Experience (CXP - In Progress)
Other Change Support Certifications
Conflict Management (CICR)
Personality Profiling (MBTI)
Facilitation